Privacy Policy

This Privacy and Cookie Policy pertains to the information collected through the www.neferthena.com website, as well as any customer service interactions related to the website. It is important for you to comprehend how we manage your information, as we prioritize your privacy.

The website is operated by Neferthena, a company based in the United Arab Emirates. Neferthena is the legal owner and administrator of the website, also identified as "neferthena.com" Therefore, when we use terms like "we" or "us," we are referring to Neferthena and its affiliated companies.

By accessing the website or sharing information with customer service, you agree to adhere to the regulations outlined in the Privacy, Cookie Policy, and Website Terms and Conditions. Our Privacy & Cookie Policy may undergo occasional changes, and it is your responsibility to comply with the latest rules posted on the website. Please regularly review the Privacy and Cookie Policy for any updates.

 

Information We May Collect

We (along with the authorized authors we allow to help us) gather the information you give us through the website, other websites we run, or when you talk to us through customer service on the phone, email, during Personal Salon visits, or Live Chat. We and the authorized partners also get information when you visit our websites, our other websites, or from friends who are allowed to share your info with us. We and authorized service providers may collect some of this info even if you don't make an account or buy anything. This info might include:

• Your contact and personal info, like your name, where you want stuff delivered, phone number, email, how you pay, your birthday, who you're buying gifts for, your gender, where you're from, and what you like when you go shopping with us.
• Facts about how you use our website, such as where you are, how you got here, what kind of device you're using, your computer's special code (IP address), which pages you looked at, what you searched for, and what stuff you clicked on.
• Info about things you buy from us, like the orders you make, what you buy, when you buy it, and even if you put things in your cart but don't actually buy them. Also, any special things you tell us you like, and if you want us to personalize stuff for you.
• Stuff we get from other folks, like the companies that deliver your orders and the people who help us take your payments.
• Any extra info you give us in surveys, contests, or when you sign up for our products, online or offline.
• We only use your complete payment card info to complete your purchase, and we don't keep, sell, or share it. Our staff can't see it either. Trustworthy partners, who are certified and allowed by law, handle all the card-related work. We make sure your payment info stays safe when you pay.

If you provide us with someone else's info, you're telling us that you got their consent to do that.

 

Cookies

Our website utilizes small files known as cookies, which we send to your computer or device when you visit. These cookies play a role in remembering information for your future visits, and at times, we also incorporate cookies from other companies.

There are five types of these cookies:

Website Functionality Cookies: These enable you to navigate our website and use features like shopping carts.

Website Analytics Cookies: We use these to understand how people use our website, enhancing the website and improving your shopping experience.

Customer Preference Cookies: While shopping or browsing online, our website can remember your preferences, such as your username, language, or location, providing a more personalized and convenient visit.

Targeting or Advertising Cookies: These display ads that are more relevant to you, manage ad frequency, and help us assess the effectiveness of our ads.

Third-Party Service Provider Cookies: We collaborate with trusted companies that may use cookies or similar tools to store information on our website. These companies contribute to enhancing your experience, making it faster, safer, and better. They may employ these tools as discussed earlier, aiding in fraud prevention.

By using our website, you agree that we and our trusted partners can place these cookies on your device and access them during your visits to our website or other websites operated by us.

If you wish to remove existing cookies on your computer, consult your internet browser's help section for guidance on locating and managing stored cookies.

However, it's important to note that deleting our cookies or preventing new ones may limit your ability to use certain parts of our website.

 

How Information Is Helpful For Us

We (or the companies we work with, as mentioned in the "Who we may share information with" part below) might use your info for these reasons:

•  To handle your orders and give you the services you ask for.

•  To check and process payments, like credit checks and catch fraud.

•  To help you with questions or give you the info you want.

•   To manage your account.

•  To make your shopping experience better and more personalized.

•  To study and understand things, like how people use our website.

• For marketing, which means sending you stuff about us, our partners, and our websites. But we only do this if you haven't said you don't want it.

•  To make our services and website better.

•  We might mix this info with other info we already have legally.

•  To keep things safe and stop fraud.

• To follow the law and rules.

We might have a Live Chat option to help with your questions. If we have it, we might save those chat conversations, but we only look at them for customer service reasons.

Who May We Share Information With

We might share your information with:

• Our group companies.

• Special partners we trust. They'll only use your info for things we both agree on, like marketing.

• People who help us with different jobs, like handling payments, fixing our website, doing surveys, storing our stuff, delivering your orders, advertising, and more.

•  Professionals who give us advice, like lawyers, auditors, and financial experts.

•  If we sell a website or our company or if someone wants to buy it, we might share your info with them.

• If the law or the government asks for it, we have to share it.

•  If you're sending a gift or getting a warranty for your order, we might share your info with those folks too.

 

How We Protect Your Data

The information you provide on our website is securely stored on protected systems. When you make payments, we use advanced technology to ensure it's extremely safe. It's crucial that you keep your website password and login code confidential and not share them with anyone.

We have implemented various safeguards, including specialized technology, checks, and encryption, to protect our website and your information. However, it's important to note that the internet is not completely secure. Therefore, when you transmit information through our website, there is a slight risk.

Your information may be transmitted to and stored in locations within or outside the United Arab Emirates, potentially in countries with different regulations for safeguarding personal information. We take measures to ensure that any party with whom we share your information keeps it secure and confidential, using it only for the purposes we have agreed upon.

 

Third Party Websites

This Privacy and Cookie Policy doesn't include other websites our site links to. We can't control how those websites use your information or their rules about cookies. So, if you go to those websites, be sure to check their privacy and cookie rules to make sure you're comfortable with them.